Chatwoot gives you all the tools to manage conversations, build relationships and delight your customers from one place.
Chatwoot connects with popular customer communication channels like Email, Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps you deliver a consistent customer experience across channels – from a single dashboard.
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Frequently Asked Questions
To deploy Chatwoot, you’ll need to meet certain system requirements. Here’s a concise overview:
Operating System:
Ubuntu 20.04 LTS or later (Installation of Chatwoot is possible on most unix environments, but not officially supported.)
Hardware:
4GB RAM is the required minimum memory size and supports up to 10,000 conversations a day.
At least 20 GB of free disk space
Software:
Ruby 3.2 and later is required.
Rails 7.0 or newer
PostgreSQL (We highly recommend using the latest stable PostgreSQL versions as these were used for development and testing.)
Redis version 7.0 or higher is recommended
We only support Node.js 10.13.0 or higher.
Additional services: An email service provider (like Sendgrid, Mailgun, etc.)
For production environments: SSL certificate for secure connections
These are the basic requirements for a standard Chatwoot deployment. For more details, refer to the Chatwoot requirements.
Chatwoot is a versatile customer communication platform. Here are some common use cases:
Customer Support
Centralized inbox for managing customer queries across multiple channels
Real-time chat support on websites and mobile apps
Sales and Lead Management
Engaging potential customers through live chat
Following up on leads via email or other channels
Team Collaboration
Internal communication and knowledge sharing
Assigning and managing customer issues among team members
Multi-channel Communication
Integrating various channels like email, social media, and messaging apps
Providing consistent support across different platforms
Automated Customer Service
Setting up chatbots for handling common queries
Creating automated workflows for routine tasks
Community Management
Moderating and engaging with online communities
Managing social media interactions
Feedback Collection
Gathering customer feedback through surveys or direct communication
Analyzing customer sentiment
E-commerce Support
Assisting customers with product inquiries and purchases
Handling order-related queries and issues
IT Helpdesk
Managing internal IT support requests
Tracking and resolving technical issues
Appointment Scheduling
Booking and managing appointments for service-based businesses
Sending reminders and follow-up
Chatwoot takes data privacy and security seriously. It offers the following security features on every deployment:
End-to-end encryption for messages
GDPR compliance tools
Role-based access control
Option for on-premises deployment for complete data control
Regular security audits and updates
Data backup and recovery features
Chatwoot offers various integrations. Some examples are:
CRM systems like Salesforce and HubSpot
Helpdesk tools such as Jira and Zendesk
Communication platforms like Slack and Microsoft Teams
E-commerce platforms including Shopify and WooCommerce
It also provides APIs for custom integrations
Chatwoot is designed to be scalable and suitable for businesses of all sizes:
Small businesses can benefit from its free self-hosted version
Startups and growing companies can use its cloud-hosted plans
Large enterprises can leverage its advanced features and customization options
The pricing model is flexible, allowing businesses to choose plans based on their needs
Its user-friendly interface makes it accessible for teams of all sizes
Chatwoot provides comprehensive analytics:
Real-time dashboard with key metrics
Conversation analytics (volume, resolution time, etc.)
Agent performance reports
Customer satisfaction scores
Channel-wise analytics
Custom report generation
Data export capabilities for further analysis