Frequently Asked Questions

Monthly Servers:

First Month:
We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month in addition to the entire month of May.

Month 2+:

You will be billed in the current month for the full amount of the server. If you create a server or upgrade your current server after the 1st of the month, you will receive a prorated bill for those additions the following month. If you cancel a server after the 1st of the month, you will still be charged for the full month’s services.

Hourly Servers:

First Month:

We offer a 30-day free trial. The first invoice is sent out the month after the free trial expires. For example, if you start the free trial on March 15th, it will expire on April 15th and your first invoice will be emailed to you in May. The invoice in May will include a prorated charge for April 15th through the end of the month.

Month 2+:

Hourly servers are post-billed. Invoices are generated each month for the previous month’s usage.

We offer two methods of payment:

1. Credit card: We accept all types of credit/debit cards with a cardholder’s name including virtual, prepaid, and electronic cards.
2. Deposit: We accept a prepaid payment in the form of a deposit which can be made by credit card or PayPal.

Some information can be changed, including but not limited to your email, name, address, and company name.

We are happy to make this change for you. Please email all requests for changes to support@kamatera.com.

Your account may be suspended for one of two reasons:

1. Your credit card payment failed. If this happens, please update your account with new credit card details.
2. Not enough deposited funds. If this happens, please make an additional deposit as instructed by our system.
3. We suspect fraudulent activity on your account.

As a quick verification step, we kindly request a brief 2-second video of you holding your ID, which will allow us to confirm that the credit card used to create the account belongs to you.

Please note that we will never ask for your full credit card number or CVV when requesting a copy of your card.

We only require the first and last four digits, your name, and the expiration date.

Upon signing up, a charge of $1 to $2 is initiated to verify the validity of your credit card. This charge will be voided within days of signing up.

The purpose is to confirm the authenticity of your payment method.

The 30-day free trial includes 1 server with a configuration worth up to $100 and 1000 GB of traffic.

If you exceed the above limitations, the system prorates the cost of the overage and automatically charges your credit card.

The payment creates a credit on the account that will be applied to your future invoice.

If you were asked to make a deposit before launching your server, it will be applied towards your future invoice or can be refunded upon request if you terminate your server within the 30-day trial.

The billing cycle starts on the 1st of the month. If you cancel a monthly server after the 1st of the month, you will still be charged for the full month’s services.

Therefore, it’s important to always terminate a server before the 1st of the month.

If you have an hourly server, once it is terminated you will no longer be charged for the usage of that server.

However, since hourly servers are post-billed, you will receive the invoice the month after you terminate the server for your usage during the prior month.

1. Go to: https://console.kamatera.com/login .
2. Login with your email and password.
3. From the administrative panel on the left, navigate to “Permissions” > “Users”.
4. Click “Add New User”.
5. Insert user details.
   Email address is needed for verification and password reset
6. Click “add user“.
7. The user can be assigned permissions to servers and the user will be added to the active users list.

1. From the administrative panel on the left side of the screen select “Dashboard”.
2. On the top right section of the platform select “Add Module”.
3. An Add Dashboard Module window will appear in the middle of the screen.
   Click on the dropdown menu and select the Module you want to add the dashboard, define filters and click “Add Module“.

Creating Groups & Assigning Group Permissions

1. Go to: https://console.kamatera.com/login .
2. Login with your email and password.
3. From the administrative panel on the left, navigate to “Permissions” > “Groups”.
4. Click “Create New Group“.
5. Choose a descriptive name for the group, then select “Create Group”.

Adding/Removing Users from a Group

1. Go to the “Groups” tab of the platform, which can be find under “Permissions” in the left panel.
2. Click the “Open” button on the group you want to add users to.
3. Click “Add User”.
4. To remove a user, click “actions” under that user’s name when you have the group selected.
   Choose the option to remove.

Assigning a Group to a Server

1. Go to the “Servers” tab of the platform, which can be find under “My Cloud” in the left panel.
2. Click on the “Actions” button of your desired server and select “Permissions”.
3. Type in the name of the group you’d like to assign to that server.
4. Select only “Access” permissions for basic viewing and or both “Access” and “Configuration” permissions for full control.

You can disable your Kamatera cloud account from within the console if the account has no active servers and no debt.

1. Terminate all your services.
2. Go to User Profile page and scroll down until you see “Account Status”.
3. Click “Disable My Account.“
4. Confirm and click “Disable account.“

It is important for you to know that Kamatera cloud platform is fully compliant with GDPR & Data Processing.

Once an account is in Disabled Status, the account will no longer be valid/active. However, as per GDPR & Data Processing Agreement (DPA) requirements, a copy of your account will be kept on record for financial and tax regulatory purposes. For more information about Deletion/Return of Processed Personal Data, please review the GDPR & DPA guidelines here.

From the administrative panel on the left, navigate to “My Cloud” > “Create New Server”.

1. Select a region and datacenter location.
2. Choose an OS or application/service image and version to be installed.
3. Choose version.
4. Choose the CPU type and server hardware specs.
5. Enable Daily Backup for a complete 14-day backup. This is a separate charge. Full details can be found on our pricing page.
6. Toggle on Management Services to receive a dedicated account manager. This is also a separate charge monthly. More details can be found on our pricing page.
7. Configure the networking (or leave as default).
8. Set a password and name for the server (This will be used for things like SSH and RDP logins).
9. Select a billing type (Hourly or Monthly).
10. Select “Create Server”.
11. Server setup progress can be seen within the “Tasks Queue” window.

NOTE: Before you begin, you MUST NOT clone a server that is in a domain – It may cause issues to your environment.

1. Go to: https://console.kamatera.com/login .
2. Login with your email and password.
3. From the administrative panel on the left, navigate to “My Cloud” > “Servers”.
4. Click “Action“ > “Clone Server“.
5. Select the appropriate server specifications.
6. Networking section- it is recommended that you choose the default settings
7. Finalize Settings- enter your password and set the server name and amount. Choose whether to turn the server/s on.
8. Choose billing cycle and click “Create Server”.

1. Go to: https://console.kamatera.com/login .
2. Login with your email and password.
3. From the administrative panel on the left, navigate to “My Cloud” > “Servers”.
4. Click “Actions” > “Rename Server.“
5. Write the new name in the field “New Name“.
6. Click “Rename Server“

The renaming process does not reboot the server. Other operations in the console on that server will not be available until the process is complete.

1. Go to: https://console.kamatera.com/login .
2. Login with your email and password.
3. From the administrative panel on the left, navigate to “My Cloud” > “Servers”.
4. Click “Action“ > “Permissions“.
5. Enter user email and click “Assign User/Group“.
6. Check/ uncheck permission to access and configure according to the desired permissions.
7. To remove user, click “Remove“.

1. Go to: https://console.kamatera.com/login .
2. Log in with your email and password.
3. From the administrative panel on the left, navigate to “My Cloud” > “Servers”.
4. Once you locate the server, click “Action“ and then “Reset Password“.
5. Type your password in the new password field and again in the Verify password field.
6. Click on the Reboot and Reset Password button.
7. Wait until the process is complete.

Password rules:

• At least 14 characters
• At most 32 characters
• At least one lowercase character
• At least one uppercase character
• At least one number
• Includes allowed characters only (a-z, A-Z, 0-9, !@#$^&*()~ )

Note: Reboot will perform a Force Reboot to the server.

Please make sure there are no running applications on the server to avoid any damage to files or applications.

It is recommended to shut down the server from within the Operating System.