Frequently Asked Questions

Billing & Payments

How does billing work?

Which payment methods do you accept?

Can I change the information on my invoice?

Why was I charged during my 30-day free-trial period?

Why was I charged after I terminated my services?

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Account Management

How do I Add Permissions For a New User

How do I Create a Module in the Dashboard

How do I Create Groups and Assign Permissions

How do I Terminate My Account

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Server Management

How do I Create a New Server

How do I Clone a Server

How do I Rename a Server

How do I Assign Permissions to Servers

How do I Reset a Server Password

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Infrastructure and networking

What is the maximum number of servers that can be connected to a single load balancer?

Is there an additional fee for bandwidth usage with load balancers?

Are there tools to monitor performance and usage?

Can I use my own ISO?

How does Kamatera license its VMware disaster recovery solutions?

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Protecting your data

How do I add a firewall to my server?

Are there restrictions on the types of activities or software I can use?

Where can I store my VM backups with Kamatera?

How much does a firewall cost?

How do I add a firewall to my server?

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Windows

What are the system requirements for creating a Windows RDP?

Can I access my Windows RDP from multiple devices (e.g., PC, Mac, mobile)?

Can the Windows RDP support multiple simultaneous connections?

How secure is the RDP connection?

Do you support dedicated IP addresses for the RDP?

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Reseller Hosting

Permissions API Documentation

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